This accessibility statement applies to Emergency Medical Retrieval & Transfer Service (this website)
This website is run by Emergency Medical Retrieval & Transfer Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. For further information please refer to our Browser Accessibility Page.
We know some parts of this website are not fully accessible:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us in the first instance and we will pass your request onto the relevant team. We will consider your request and get back to you in 10 working days.
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us via this link.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
NHS Wales Informatics Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Whilst we endeavour to meet ‘WCAG 2.1 AA’ we currently have the following Non-compliance issues:
We aim to have these failings corrected by January 2022
Whilst we will prioritise patient information to ensure it is digitally accessible wherever possible, we know there are some sections of our website of a corporate nature, which are not currently accessible and have been produced since September 2018.
For these sections, we will identify where we know documents are non-compliant and provide contact details wherever possible. As documentation is renewed in the future, we will ensure digital accessibility is considered.
Currently, these sections are listed below: (and subject to change).
Some of our PDFs and Word documents are essential to providing our services. For example, we occasionally have PDFs with information on how to use our application.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We do not plan to fix any PDFs or other documents published before 23 September 2018, for example, procedure documentation. However, we will endeavour to make any new PDFs or Word documents accessible wherever possible.
We do not plan to add captions to live audio or video streams. However, we will always aim to provide subtitled versions of pre-recorded videos produced.
We plan to identify and fix issues according to the timescales shown for each area above.
This statement was prepared in September 2020. It will be reviewed in XXXXXX.
This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level AA, and these tests have been carried out internally.